Ottersim Year-End Offer! at 15% OFF* Code: OTTEROTTER15
Ottersim Year End Discount! at 15% OFF* Code: OTTEROTTER15

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Refund Policy

 

At Ottersim, we strive to provide our customers with exceptional service and products. If you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility

  • Unused eSIMs: We offer a full refund for unused eSIMs within 30 days of the purchase date.
  • Service Issues: If you encounter service issues that we cannot resolve within a reasonable time frame, you may be eligible for a refund.
  • Cancellation: Refunds are not available for eSIMs that have been activated or used.

How to Request a Refund

To request a refund, please contact our customer support team at support@ottersim.com. To expedite your request, please have your order details and reason for refund ready.

Refund Process

Once your refund request is received and approved:

  • For credit card payments, refunds will be issued to the original payment method within 5-7 business days.
  • For payments made through other methods, refunds will be processed according to the specific terms agreed upon.

Contact Us

If you have any questions about our Refund Policy, please contact us:

  • Email: support@ottersim.com